Terms And COnditons

Price Match Guarantee:

Outlaw Offroad offers a limited price match guarantee under the following terms:

Competitor quote must be in writing and from a local competitor
Competitor shall be defined as a shop/service location that engages in substantially similar services as Outlaw Offroad. This does not include tire shops, auto repair facilities or private mechanics.
No handwritten quotes will be accepted.
Quote must be from a local competitor, located within a reasonable distance of Outlaw Offroad location performing the price match.
Outlaw Offroad reserves the right to refuse price match guarantee if, in its opinion, the quote is not provided in good faith, is not determined to be viable or accurate or for any other reason(s) Outlaw Offroad ownership or management deem appropriate.
As all Outlaw Offroad locations are independently owned and operated, final authorization for all price match requests will lie with the individual site owner.

Labor Warranty:

Outlaw Offroad offers a limited labor warranty under the following terms:

Standard labor warranty is 24 months/24,000 miles, whichever occurs first.
No labor warranty is offered on parts provided by customers for installation.
Lifetime labor warranty is available on gear installation services, under certain conditions. See associate for details on available lifetime gear installation labor warranty.
Extended labor warranty is available for purchase, at an additional cost.
Outlaw Offroad reserves the right to deny any warranty if we are not the first shop to assess possible issues. If any other shop performs service and/or diagnostics in any way, prior to Outlaw Offroad having first opportunity of inspection, labor warranty will be void.
Outlaw Offroad labor warranty is extended to the original purchaser only. It is not transferable and cannot be reassigned.
Outlaw Offroad reserves the right to deny or terminate labor warranty coverage in the event of abuse and/or excessive harsh driving, under which conditions may cause a failure that may or may not cause such issue(s), which rises to the point of warranty claim.

Parts Warranty:

Outlaw Offroad does not warrant parts. Part warranties are originated and administered by the part manufacturer. Should a part warranty issue arise, customer shall be responsible for contacting the part manufacturer. The part warranty is exclusively between the manufacturer and the end user. Outlaw Offroad shall not enter into this relationship, unless extended or additional part warranty coverage has been purchased by the customer. Customers have the ability to purchase this warranty, prior to installation, at an additional cost. See sales associate for additional coverage details.

Customer Parts Policy:

Prior to installation of new parts, customers will be asked if they wish to retain possession of parts that are removed during the course of a given installation. These parts will be returned, if requested, at the conclusion of installation.

If customer does not take the old/removed parts with them at service completion, they have 7 days to make arrangements to have them removed. If, after 7 days, customer has failed to obtain old parts or has not made arrangements to do so, the parts will become the property of Outlaw Offroad and we retain the right to dispose of any and all old parts, at our discretion. This may include disposal as scrap or trash, or it may include disposal by means of sale. If a sale is chosen, customer retains no right to any revenue generated by such sale, as all parts are the property of Outlaw Offroad at the point of sale.

Removal of old/takeoff parts from Outlaw Offroad is the sole responsibility of the customer and Outlaw Offroad bears no liability for making arrangements for a customer to take possession of these parts.

Work Cancellation Policy:

Should a customer choose to cancel a previously authorized work order, a minimum of a 10% restock/cancellation fee will be deducted from any refund(s). Outlaw Offroad also reserves the right to chargeback any shipping/freight that may be required to return parts to a manufacturer and/or distributor. This charge would be in addition to the restock/cancellation fee.

Estimates:

Estimates provided are an approximation of timing and charges to you for the services requested. They are based on the anticipated work to be done. It is possible for unexpected complications to cause some deviation from the original quote. You hereby authorize the repair work described in this estimate to be done along with the procurement of the necessary material(s), including permission to operate the vehicle for on-road testing or inspection. If any additional repairs are required, we will prepare a revised work order providing the cost of additional parts and labor and total revised cost. All parts are new unless specified otherwise. There is no warranty for used parts or customer supplied parts.

Refunds:

Should a deposit refund be required, a 10% restock fee will be deducted from the amount of the refund. You agree that we are not responsible for loss or damage to your vehicle, including loss of articles left in the vehicle, including, without limitation, in case of fire, theft, or any other cause(s) beyond our control.

Delays:
We are not responsible for any delays caused by unavailability of parts or delays in delivery of parts by the supplier or transporter.

Authorizing:
You have the right to know before authorizing any additional repairs what those repairs will be and what they will cost. If required repairs exceed the authorized estimated amount, we must obtain your approval to perform the repairs. We will keep you informed and perform only repairs authorized by you.

Built To Last Warranty:

This parts warranty is an addition to your quote that covers all parts damage and/breakage for a period of 3 years or 36,000 miles, whichever occurs first.

This coverage is in addition to any manufacturer warranty you may have. If you have this coverage, there is no need to contact the manufacturer for any parts failures. Contact your local Outlaw Offroad, and warranty will be processed direct with us. More details can be found online at www.outlawoffroadgulfcoast.com/FAQ