Terms Of Service

Price Match Guarantee: 

Outlaw Offroad offers a limited price match guarantee under the following terms:

• Competitor quote must be in writing and from a local competitor
• Competitor shall be defined as a shop/service location that engages in substantially similar services as Outlaw Offroad.  This does not include tire shops, auto repair facilities or private mechanics.
• No handwritten quotes will be accepted.
• Quote must be from a local competitor, located within a reasonable distance of Outlaw Offroad location performing the price match.  
• Outlaw Offroad reserves the right to  refuse price match guarantee if, in its opinion, the quote is not provided in good faith, is not determined to be viable or accurate or for any other reason(s) Outlaw Offroad ownership or management deem appropriate. 
• As all Outlaw Offroad locations are independently owned and operated, final authorization for all price match requests will lie with the individual site owner.  

Labor Warranty:

Outlaw Offroad offers a limited labor warranty under the following terms:

• Standard labor warranty is 24 months/24,000 miles, whichever occurs first.
• No labor warranty is offered on parts provided by customers for installation.
• Lifetime labor warranty is available on gear installation services, under certain conditions.  See associate for details on available lifetime gear installation labor warranty. 
•   Extended labor warranty is available for purchase, at an additional cost. 
•  Outlaw Offroad reserves the right to deny any warranty if we are not the first shop to assess possible issues.  If any other shop performs service and/or diagnostics in any way, prior to Outlaw Offroad having first opportunity of inspection, labor warranty will be void. 
• Outlaw Offroad labor warranty is extended to the original purchaser only.  It is not transferable and cannot be reassigned. 
• Outlaw Offroad reserves the right to deny or terminate labor warranty coverage in the event of abuse and/or excessive harsh driving, under which conditions may cause a failure that may or may not cause such issue(s), which rises to the point of warranty claim.  

Parts Warranty:

Outlaw Offroad does not warrant parts.  Part warranties are originated and administered by the part manufacturer.  Should a part warranty issue arise, customer shall be responsible for contacting the part manufacturer.  The part warranty is exclusively between the manufacturer and the end user.  Outlaw Offroad shall not enter into this relationship, unless extended or additional part warranty coverage has been purchased by the customer.  Customers have the ability to purchase this warranty, prior to installation, at an additional cost.  See sales associate for additional coverage details.  

Customer Parts Policy:

Prior to installation of new parts, customers will be asked if they wish to retain possession of parts that are removed during the course of a given installation.  These parts will be returned, if requested, at the conclusion of installation.  

If customer does not take the old/removed parts with them at service completion, they have 7 days to make arrangements to have them removed.  If, after 7 days, customer has failed to obtain old parts or has not made arrangements to do so, the parts will become the property of Outlaw Offroad and we retain the right to dispose of any and all old parts, at our discretion.  This may include disposal as scrap or trash, or it may include disposal by means of sale.  If a sale is chosen, customer retains no right to any revenue generated by such sale, as all parts are the property of Outlaw Offroad at the point of sale.  

Removal of old/takeoff parts from Outlaw Offroad is the sole responsibility of the customer and Outlaw Offroad bears no liability for making arrangements for a customer to take possession of these parts.  

Work Cancellation Policy:

Should a customer choose to cancel a previously authorized work order, a minimum of a 10% restock/cancellation fee will be deducted from any refund(s).  Outlaw Offroad also reserves the right to chargeback any shipping/freight that may be required to return parts to a manufacturer and/or distributor.  This charge would be in addition to the restock/cancellation fee.  

Estimates:

Estimates provided are an approximation of timing and charges to you for the services requested. They are based on the anticipated work to be done. It is possible for unexpected complications to cause some deviation from the original quote. You hereby authorize the repair work described in this estimate to be done along with the procurement of the necessary material(s), including permission to operate the vehicle for on-road testing or inspection. If any additional repairs are required, we will prepare a revised work order providing the cost of additional parts and labor and total revised cost. All parts are new unless specified otherwise. There is no warranty for used parts or customer supplied parts. 

Refunds:

Should a deposit refund be required, a 10% restock fee will be deducted from the amount of the refund. You agree that we are not responsible for loss or damage to your vehicle, including loss of articles left in the vehicle, including, without limitation, in case of fire, theft, or any other cause(s) beyond our control.

Delays:
We are not responsible for any delays caused by unavailability of parts or delays in delivery of parts by the supplier or transporter.

Authorizing:
You have the right to know before authorizing any additional repairs what those repairs will be and what they will cost. If required repairs exceed the authorized estimated amount, we must obtain your approval to perform the repairs. We will keep you informed and perform only repairs authorized by you. 

Built To Last Warranty: 

This parts warranty is an addition to your quote that covers all parts damage and/breakage for a period of 3 years or 36,000 miles, whichever occurs first.

This coverage is in addition to any manufacturer warranty you may have. If you have this coverage, there is no need to contact the manufacturer for any parts failures. Contact your local Outlaw Offroad, and warranty will be processed direct with us. More details can be found online at www.outlawoffroadgulfcoast.com/FAQ

Outlaw Offroad Terms Of Service:
This page states the terms and conditions ("Terms") under which you may use this site. If you do not accept the Terms, you are not authorized to use this web site. By accessing or using this site, you agree to these Terms. Outlaw Offroad may change, revise or update the Terms at any time by updating this posting. You should visit this page periodically to review the Terms because they are binding on you. The term "you" refers to all individuals or entities accessing this site for any reason. 

Use Of Site:
We provide information about our products and services and certain other third party information on this site. This site is provided at no charge for convenience only and Outlaw Offroad does not warrant the accuracy of the information in this site. Information may be changed or updated without notice. Outlaw Offroad may also make improvements and/or changes in the products and services described in this site at any time without notice. Any information contained in this site does not represent a commitment on the part of Outlaw Offroad in the future. From time to time, Outlaw Offroad may need to take the website down or otherwise make it unavailable due to scheduled, preventative, required or emergency maintenance, repairs, abnormal usage, updates, or other changes

System Integrity:
In accessing or using this web site, you agree that you will not: a) interfere, damage or attempt to interfere with or damage the proper working of this site or service or its infrastructure, host or network, b) use any device, software, routine, malicious code, repeated "hacks" or "attacks," bot, spider, virus or other similar item on or in the site or its infrastructure, host or network; c) impose or attempt to impose any unreasonable or disproportionately large load on this web site or its infrastructure, host or network, including without limitation, spamming, overloading, mailbombing, denial of service attacks, "spam", crashing, phreaking or other unsolicited overload techniques; d) use this web site to send advertising, promotions, solicitations, viruses or other information to other users or persons; e) submit, post or transmit though or to this web site any information which defames, invades privacy, is threatening, harassing, abusive, racist, sexist, sexually explicit, pornographic, profane, indecent, hateful or otherwise objectionable; f) violate any law or encourage or advocate conduct which would violate any law, infringe upon the rights of others, or give rise to civil liability; or g) modify, remove, delete, or copy any part of this web site.

Intellectual Property:
This site, its content, design and graphics and all intellectual property rights associated therewith are owned by Outlaw Offroad. All rights reserved. Permission is granted to view and access a single copy of this site for use as a resource for your personal use only and for no other purpose. Any other use is prohibited. You may not copy (other than set forth above), reproduce, reverse engineer, modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the site, in whole or in part. All trademarks, service marks, trade names, graphics, and logos (collectively, the "Marks") are owned by Outlaw Offroad and its affiliates or by other respective owners that have granted Outlaw Offroad the right and license to use such marks. Outlaw Offroad prohibits your use of any Marks contained in this site. 

Disclaimer:
The site and its content, including without limitation, text, graphics, and links, are provided "AS IS" and without warranties. To the extent transferable, Outlaw Offroad transfers any manufacturer’s warranties to you. To the fullest extent permitted by law, Outlaw Offroad disclaims all representations and warranties, whether express or implied. Outlaw Offroad specifically disclaims implied warranties of merchantability, fitness for a particular purpose, fitness for an intended use and non-infringement. Outlaw Offroad does not warrant or represent that access to or use of the site or the server which makes it available will be uninterrupted, error-free, or free of viruses or other harmful components. This site may contain typographical errors and Outlaw Offroad is not liable for such errors. You expressly agree that the use of the site is at your own risk.

Limitations Of Liability:
Outlaw Offroad is not liable or responsible for any infections, contaminations, delays in operation or transmission, line failures, errors, omissions, interruptions, lack of availability, or defects arising out of your use of the site or with respect to the material provided or contained in the site. In no event is Outlaw Offroad liable to you for any special, indirect, incidental, consequential damages, direct, exemplary, punitive or other damages of any kind, resulting from whatever cause, including but not limited loss of use, loss of revenues or profits, loss of data or loss of business opportunity, even if Outlaw Offroad knew, should have known or is or was advised of the possibility of such damages, whether in an action under contract, negligence or any other theory, arising out of or in connection the use, inability to use or performance of the information services, products and materials available from the site or otherwise. Without limiting the above, Outlaw Offroad’s cumulative liability to you will not exceed the greater of the fees paid to us by you during the 12 months prior to the event giving rise to the liability, or $500. You specifically agree that Outlaw Offroad is not liable for any defamatory, offensive or illegal conduct of any user. Outlaw Offroad is not liable for our supplier’s performance or lack of performance or late or missed delivery dates. If you are dissatisfied with the site, your sole and exclusive remedy is to discontinue use of the site. Some jurisdictions may not permit disclaimers or limitations set forth herein, in which case Outlaw Offroad’s liabilities are limited to the fullest extent permitted by applicable law. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy.

Submissions: 

You shall not submit, post or transmit to, through or with this site any content or material which: a) is unlawful, constitutes, advocates or encourages conduct that is a criminal offense, could give rise to civil liability or otherwise violate any applicable local, state, provincial, national or international law; b) infringes upon any intellectual property right or other right of any entity or person, including without limitation, any copyright or trademark; c) advertises or otherwise solicits funds or is a solicitation for goods or services; d) contains a virus or other harmful component; or e) otherwise violates the Terms. You are solely responsible for any information, communication or material you submit to this site and you, not Outlaw Offroad, have full responsibility for such information, communication or material, including its legality, reliability, appropriateness, originality or copyright. 

Links And External Sites:
This site may contain from time to time links or pointers to other sites owned and operated by third parties ("Linked Sites"). By using such a link, you agree that Outlaw Offroad does not endorse and is not responsible for the content of the Linked Sites, availability of such sites, or the actions or omissions of its owners or operators. You access such Linked Sites at your own risk. You should contact the site administrator or Webmaster for such Linked Site if you have any concerns regarding such links or the content thereof.

Jurisdiction and Choice Of Law:
The site has been created and is owned and operated by Outlaw Offroad from its office at 18A Wendy Court, Greensboro NC. Outlaw Offroad makes no representations that the materials in the site are available or appropriate for use in other locations. Accessing this web site from territories where the contents are illegal is prohibited. Those who access this site from other locations do so at their own risk and are responsible for compliance with any and all local laws. The laws of the State of North Carolina shall govern this site, these terms and conditions and any dispute related thereto, without regard to conflict or choice of law rules. Use of this site is unauthorized in any jurisdiction that does not give effect to all of these Terms, including without limitation this paragraph. 

Arbitration: 

Any controversy, dispute or claim brought by you against Outlaw Offroad or its parent corporations, subsidiaries, affiliates, directors, officers, agents, suppliers, representatives shall be resolved by binding arbitrations in accordance with the commercial arbitration rules of JAMS. Any such controversy, dispute or claim brought by you shall be arbitrated on an individual basis and shall not be consolidated with any other controversy, dispute or claim. The arbitration shall be conducted in North Carolina, USA and judgment on the arbitration award may be entered into any court having jurisdiction thereof.

Entire Agreement: 

This Agreement constitutes the entire agreement between you and Outlaw Offroad with respect to this site and it supersedes all prior agreements between you and Outlaw Offroad with respect to this site. A printed version of this Agreement and of any notice given in electronic form shall be admissible in any court proceedings as a business record generated and maintained in printed form.

Severability:
If any of these Terms is declared to be illegal, invalid or unenforceable, such provision(s) will be severed from this Agreement. The remaining Terms shall remain in full force and effect as if such severed provision(s) was(were) never a part of these Terms. 

Termination:
Outlaw Offroad may terminate or suspend your right to use or access this site immediately without notice, in the sole discretion of Outlaw Offroad, if you fail to comply with the Terms, if we are unable to verify or authenticate any information you supply or release to us, or for any other conduct that is harmful to the interests of another user, third-party provider, or Outlaw Offroad or its merchants, suppliers or customers. In the event of such termination, you are no longer authorized to access any portion of this site.